Cookie Policy

This website may place and access certain cookies on your computer. We use cookies to improve your experience of using this website and to improve our range of products and services.

Before we place cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of these cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.

What is a cookie?

A cookie is a small text file that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device's hard drive

Types of cookies and why we use them

We use the following cookies:

  1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log in to secure areas of our website.
  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the information displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


Cookie Name Purpose More information
_cfuid Cloudflare cookie for identifying individual visitors privately Ensures our content delivery network can deliver assets to your browser as fast as possible.

accepted_cookies, declined_cookies Room Unlocked consent cookie This cookie remembers your cookie preference once you have interacted with our cookie consent banner.


messagesUtk Used for our webchat tool This cookie records if you have or have not used our webchat, and allows us to resume existing chat sessions.


_gat Google Universal Analytics This cookie is used to throttle the request rate - limiting the collection of data on high traffic sites.


_ga, _gid Google Universal Analytics These cookies are used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports.


platform Room Unlocked session cookie This cookie ensures you are delivered relevant content promptly.


_influence_session Room Unlocked session cookie This cookie ensures you are logged in and can continue using the service.


current_user_id Room Unlocked session cookie Keeps track of your user ID while using the service.


current_user_type Room Unlocked session cookie Keeps track of your type of user.


Room Unlocked session cookie Used if you check the “Remember Me” checkbox when logging in.


Managing cookies

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: or

Third party cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How to contact us

If you have any questions about this policy or the cookies we use, please contact us at: